Privacy Policy

Last Updated: 1 April 2026

Savla Brothers ("we", "us", or "our") operates the website shop.savlab.in (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

By using the Site, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide

  • Order Information: Name, email address, phone number, billing address, and shipping address when you place an order.
  • Contact Information: Name and email address when you use our contact form.
  • Payment Information: Payment is processed securely by Razorpay. We do not store your credit card, debit card, UPI, or net banking credentials on our servers. We receive only a transaction reference ID from Razorpay to confirm your payment.

Information Collected Automatically

Log Data: Your browser type, IP address, pages visited, time of visit, and referring URL - collected by our hosting provider for security and performance purposes.

We do not use cookies for tracking or advertising. Authentication tokens are used only to maintain your session if you create an account.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmation and shipping update emails
  • Respond to your enquiries and support requests
  • Comply with legal obligations (e.g., tax and financial records)
  • Detect and prevent fraud

We do not use your information for marketing purposes unless you explicitly opt in to receive promotional communications.

3. How We Share Your Information

We share your personal information only with the following categories of service providers, strictly for the purposes stated:

Service Provider

Purpose

Data Shared

Razorpay

Payment processing

Name, email, phone, order amount

Resend

Transactional email delivery

Email address, order details

Cloudinary

Product image hosting

No personal data

Hosting Provider

Website hosting and infrastructure

Server logs (IP, browser)

We do not sell, rent, or trade your personal information to any third party.

4. Data Retention

  • Order and transaction records are retained for a minimum of 8 years as required under the Income Tax Act 1961.
  • Contact form submissions are retained for 1 year from the date of submission, then deleted.
  • If you wish to request deletion of personal data that is not required to be retained by law, please contact us at privacy@savlab.in.

5. Data Security

We implement reasonable security measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure payment processing via PCI-DSS compliant payment gateway (Razorpay)
  • Access controls limiting who within our organisation can view your data
  • Security headers to protect against common web vulnerabilities

No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Under the Digital Personal Data Protection Act 2023 and the Information Technology (Reasonable Security Practices and Procedures) Rules 2011, you have the right to:

  • Access the personal data we hold about you
  • Correction of inaccurate or incomplete personal data
  • Erasure of personal data that is no longer necessary for the purpose it was collected (subject to legal retention requirements)
  • Grievance redressal - See Section 9 below

To exercise any of these rights, email us at privacy@savlab.in with the subject line "Data Request" and include your name and the email address associated with your order(s). We will respond within 30 days.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is a general-audience website. We do not knowingly collect personal data from children under 18 without parental consent. If you believe we have inadvertently collected such data, please contact us immediately at privacy@savlab.in and we will delete it.

9. Grievance Officer

In accordance with the Information Technology (Reasonable Security Practices and Procedures) Rules 2011 and the Consumer Protection (E-Commerce) Rules 2020, the details of our Grievance Officer are:

  • Grievance Officer: Savla Brothers
  • Address: Shop no. 7, Borgaonkar Tower, Lal Chowki, Kalyan - West, 421301, Maharashtra, India
  • Email: owner@savlab.in
  • Response Time: We will acknowledge your grievance within 48 hours and resolve it within 1 month from the date of receipt.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy, contact us at:

  • Savla Brothers
  • Shop no. 7, Borgaonkar Tower, Lal Chowki, Kalyan - West, 421301, Maharashtra, India
  • Email: privacy@savlab.in